Application Support & Development - Level 2
Manning Global
Helsinki, Finland
5d ago

Responsibilities :

Experience in Application Production Support and Maintenance

Experience of non-production environments such as development, testing, performance

Proactive monitoring and surveillance of applications, servers, databases, etc.

Experience of ITSM tools such as BMC Remedy, Service-Now, etc.

Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes

Familiar with the principles of customer care and SLA, KPI, OLA, etc.

Excellent verbal and written communications; Ability to communicate effectively over the phone and face to face

Keep customers informed of the progress of their queries.

Responsible for day-to-day operations support tasks.

Ability to work independently to solve customer issues with little or no supervision

Excellent customer service skills

Ability to mentor and support other team members

Excellent interpersonal communications, working in team

Qualifications :

Application Support or Development work experience of 4 6 years in the Telecom Network domain & Technology

Development and coding experience in Java based Open Source technology.

Secondary Skills :

Java / J2EE, Oracle / Maria DB, Server Skills : Linux

Experience in Network Monitoring, & Fault Management tools various network devices & technologies, appliances, performance stats collation / analysis and alarms and event management.

Strong knowledge of SNMP (v1, v2C, v3) / HTTP / WMI / TCP / IP and other network protocols and devices e.g. gateways / routers / switches

Candidate holding Resident permit with Min. 3 Years work experience in Finland or Finnish citizen

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