Experience in Application Production Support and Maintenance
Experience of non-production environments such as development, testing, performance
Proactive monitoring and surveillance of applications, servers, databases, etc.
Experience of ITSM tools such as BMC Remedy, Service-Now, etc.
Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes
Familiar with the principles of customer care and SLA, KPI, OLA, etc.
Excellent verbal and written communications; Ability to communicate effectively over the phone and face to face
Keep customers informed of the progress of their queries.
Responsible for day-to-day operations support tasks.
Ability to work independently to solve customer issues with little or no supervision
Excellent customer service skills
Ability to mentor and support other team members
Excellent interpersonal communications, working in team
Application Support or Development work experience of 4 6 years in the Telecom Network domain & Technology
Development and coding experience in Java based Open Source technology.
Secondary Skills :
Java / J2EE, Oracle / Maria DB, Server Skills : Linux
Experience in Network Monitoring, & Fault Management tools various network devices & technologies, appliances, performance stats collation / analysis and alarms and event management.
Strong knowledge of SNMP (v1, v2C, v3) / HTTP / WMI / TCP / IP and other network protocols and devices e.g. gateways / routers / switches
Candidate holding Resident permit with Min. 3 Years work experience in Finland or Finnish citizen